How to complain…

We aim to resolve your complaint as soon as possible. Sometimes things take a little more time. Please find below the process that Money Saving Advisors Ltd will adhere to respond to your query.

You can contact us in any of the following ways:

By Post:

Money Saving Advisors Ltd

Complaints Department

7 BELL YARD, LONDON, WC2A 2JR

By email:

[email protected]

By Phone:

0330 0434925

(calls are charged at local rates and are inclusive of mobile phone users’ free minutes)

How Money Saving Advisors Ltd will deal with your complaint…

We aim to resolve your complaint as soon as possible. Sometimes things take a little more time. Please find below the process that Money Saving Advisors will adhere to respond to your query.

Within 7 Working Days of Receipt of Your Complaint You Will Receive From Us…

We will acknowledge receipt of your complaint within 7 Working days.

Within 30 Days You Will Receive From Us…

We will investigate your complaint fully and aim to resolve this, where reasonably possible, within 30 days of receipt.

The final response from us will include the findings from our investigation and, if applicable, what actions we will take to put things right.